Sortd Terms and Conditions

Last updated: 20 June 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Sortd mobile application and any related services (together, the “App” or “Service”). Please read them carefully. By creating an account or using the App you agree to these Terms. If you do not agree, do not use the App.

1. Who we are

The App is operated by Sortd Software Ltd (“Sortd”, “we”, “us”, “our”), a company registered in England and Wales.

  • Company number: 17278087
  • Registered office: 1 Hazel Grove, Eastbourne, England, BN20 9RR
  • Contact: support@getsortd.app

References to “you” or “your” mean the person who creates an account or uses the App.

2. Summary of the most important points

This summary is for convenience only and does not replace the full Terms below.

  • Sortd helps you log your working hours, income, expenses and mileage, and gives you estimates of the tax and National Insurance you may want to set aside, plus tools to raise invoices.
  • Sortd does not provide tax, accountancy, legal or financial advice. Every figure the App produces is an estimate for guidance only. You remain fully responsible for your own tax affairs, for the figures you report to HM Revenue and Customs (HMRC), and for paying the correct amount of tax on time.
  • The App is not a substitute for an accountant, a tax adviser or HMRC, and it does not file anything with HMRC on your behalf.
  • Some features require a paid Premium subscription. Payment, renewals and refunds are handled by the Apple App Store, not by us directly.
  • You can delete your account and your data at any time from within the App.

3. Definitions

  • Account means the account you create to use the App.
  • Content means any data, text, figures, images (including receipt photographs), entries or other material you enter into or upload to the App.
  • Premium means the paid subscription tier of the App.
  • Estimates means any calculated figures the App produces, including but not limited to estimated income tax, National Insurance, amounts to set aside, mileage relief, allowable expenses, profit and invoice totals.

4. Eligibility and your account

4.1 You must be at least 18 years old and a resident of the United Kingdom to use the App. The App is designed around UK tax rules and is not intended for use outside the UK.

4.2 You must provide accurate and complete information when you register and keep it up to date.

4.3 You are responsible for keeping your login details secure and for all activity that takes place under your Account. Tell us promptly at support@getsortd.app if you believe your Account has been accessed without your permission.

4.4 You may hold only one Account unless we agree otherwise in writing. You must not share your Account or let anyone else use it.

4.5 You are responsible for ensuring your device, operating system and internet connection meet the requirements to run the App.

5. What the App does, and what it does not do

5.1 The App provides tools to record working hours (hourly or day rate), income, expenses, mileage and other figures, and to produce Estimates and documents (such as invoices) based on the information you enter and on tax rates and thresholds we believe to be current.

5.2 The App is a self-service record-keeping and estimation tool only. In particular:

(a) Sortd is not an accountant, bookkeeper, tax adviser, financial adviser or legal adviser, and using the App does not create any such relationship.

(b) Every Estimate is guidance only and may not reflect your actual tax position. Your real liability depends on your full circumstances, on figures and rules we do not hold, and on the final position determined by HMRC.

(c) The App does not submit, file or pay anything to HMRC or any other authority on your behalf. You are solely responsible for registering with HMRC where required, for filing accurate returns, and for paying the correct tax and National Insurance on time.

(d) The App is not a regulated financial service. We are not authorised or regulated by the Financial Conduct Authority, and we do not provide regulated advice, debt advice, investment advice or accountancy services.

5.3 You must check all Estimates and documents independently before relying on them, and we strongly recommend you confirm your tax position with a qualified accountant or with HMRC. Tax rates, allowances and rules change, and there may be a delay before the App reflects a change.

5.4 You are responsible for the accuracy, completeness and lawfulness of everything you enter into the App. Estimates are only as accurate as the information you provide. The App cannot detect or correct mistakes, omissions or duplicate entries in your data.

6. No reliance, and your responsibility for your tax

6.1 You acknowledge and agree that you use the Estimates and any output of the App entirely at your own risk and on the basis of your own judgement.

6.2 To the fullest extent permitted by law, we are not responsible for any tax, National Insurance, penalty, interest, surcharge, loss, shortfall, overpayment or other consequence arising from your use of, or reliance on, any Estimate or output of the App, or from any error, delay or omission in the App or in the tax rules it applies.

6.3 Nothing in the App should be taken as a recommendation about how to arrange your affairs, what to claim, or how much to set aside or pay.

7. Subscriptions, payments and renewals

7.1 The App offers a free tier and a paid Premium tier. Current Premium pricing is £6.99 per month or £69.99 per year (each inclusive of VAT where applicable). We may change pricing, and we will make the current price clear in the App before you purchase.

7.2 All payments are processed by the Apple App Store, not by us. When you buy a subscription you do so through your Apple account, subject to Apple’s terms. We do not receive or store your card or payment details.

7.3 Subscriptions renew automatically at the end of each billing period unless you cancel. To manage, cancel or turn off auto-renewal, use the subscription settings in your Apple account or the App Store. Cancelling stops future renewals; it does not retrospectively refund the current period.

7.4 Refunds are handled by Apple under Apple’s policies. We do not control and cannot guarantee refunds. Any refund request should be made through Apple.

7.5 Where we offer a free trial, the terms of that trial (including its length and what happens when it ends) will be shown to you before you start it. Unless cancelled before the trial ends, a trial may convert into a paid subscription.

7.6 If a payment fails or a subscription lapses, Premium features may be suspended or removed until payment is resolved. Your underlying data is not deleted simply because a subscription lapses, subject to clause 13.

7.7 We may change, add or remove features of the free or Premium tiers. If we make a significant change that materially reduces the Premium features you are paying for, we will give you reasonable notice.

8. Your content and data

8.1 As between you and us, you own your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, copy and display your Content solely to operate, provide, secure and improve the App and to provide it back to you. Our handling of personal data is described in our Privacy Policy.

8.2 You are responsible for your Content, including that you have the right to upload it and that it does not break any law or infringe anyone’s rights.

8.3 You must not upload Content that is unlawful, fraudulent, defamatory, infringing, malicious, or that contains another person’s personal or financial data which you have no right to hold.

8.4 We may use anonymised and aggregated information (which does not identify you or any individual) to operate, analyse and improve the App.

8.5 You are responsible for keeping your own copies of any data, invoices or figures you may need. While we take reasonable steps to protect data, the App is not a substitute for keeping your own records, and you should retain your own records as required by HMRC.

9. Acceptable use

9.1 You agree not to:

(a) use the App for any unlawful, fraudulent or harmful purpose; (b) attempt to gain unauthorised access to the App, other users’ accounts, or our systems or those of our providers; (c) copy, modify, reverse engineer, decompile or create derivative works from the App except to the extent the law does not allow this to be prevented; (d) introduce viruses, malware or other harmful code; (e) use the App in a way that could damage, disable, overburden or impair it, or interfere with anyone else’s use; (f) use any automated means to access, scrape or extract data from the App without our written permission; or (g) resell, sublicense or commercially exploit the App or access to it.

9.2 We may suspend or terminate your access if you break these Terms, if we are required to by law, or if we reasonably believe your use poses a risk to the App, to us or to others.

10. Bug reports, feedback and feature requests

10.1 If you send us bug reports, feedback, suggestions or feature requests (including through any in-App tool), you grant us a perpetual, irrevocable, royalty-free licence to use them for any purpose, including improving the App, without any obligation or payment to you. You do not have to send us feedback, but if you do, we may act on it freely.

11. Intellectual property

11.1 The App, including its software, design, branding, the name “Sortd”, logos, text and other materials (excluding your Content), is owned by or licensed to Sortd Software Ltd and is protected by intellectual property laws.

11.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for your own self-employment record-keeping, in line with these Terms. All rights not expressly granted are reserved.

12. Availability, changes and beta features

12.1 We aim to keep the App available and working, but we do not guarantee it will be uninterrupted, error-free, secure or available at any particular time. Access may be affected by maintenance, updates, faults, or issues with third-party providers, app stores, networks or your device.

12.2 We may change, update, suspend or withdraw the App or any feature, at any time. Where a change is significant and within our control, we will give reasonable notice where we can.

12.3 Some features may be offered on a trial, beta or early-access basis. These may be incomplete, may change, and may not work as intended, and they are provided “as is”.

13. Suspension, termination and account deletion

13.1 You may stop using the App at any time and may delete your Account and associated data from within the App. Deletion is permanent and cannot be undone.

13.2 We may suspend or terminate your access, with or without notice, if you break these Terms, if required by law, or to protect the App, us or others.

13.3 On termination, your right to use the App ends. Clauses that by their nature should survive (including those on estimates and no advice, liability, intellectual property and governing law) will continue to apply.

13.4 If you delete your Account, we will delete or anonymise your personal data in line with our Privacy Policy, except where we are required to keep certain information by law.

14. Third-party services

14.1 The App relies on third-party services, including the Apple App Store (distribution and payments), our hosting and database provider, our email provider, and (when introduced) our subscription management provider. Your use of those services may be subject to their own terms, and we are not responsible for them.

14.2 The App may contain links to or integrations with third-party sites or services. We are not responsible for their content, availability or practices.

15. Push notifications

15.1 If you allow them, the App may send you push notifications, including reminders to log your hours. You can turn notifications on or off at any time in the App’s settings or in your device settings. Notification reminders are a convenience feature and we do not guarantee they will be delivered or delivered on time, so you should not rely on them as your only prompt to keep your records up to date.

16. Disclaimers

16.1 To the fullest extent permitted by law, the App and all Estimates and output are provided “as is” and “as available”, and we exclude all warranties, conditions and representations not expressly set out in these Terms, including any implied warranty that the App or any Estimate is accurate, complete, current, fit for a particular purpose or compliant with your tax obligations.

16.2 Nothing in these Terms excludes or limits your statutory rights as a consumer that cannot be excluded or limited by law, including your rights under the Consumer Rights Act 2015 that digital content and services be provided with reasonable care and skill.

17. Our liability to you

17.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under the law of England and Wales.

17.2 Subject to clause 17.1, and to the fullest extent permitted by law:

(a) we are not liable for any loss or damage arising from your use of, or reliance on, any Estimate or output of the App, including any tax, National Insurance, penalty, interest, surcharge, shortfall or overpayment (see clauses 5 and 6);

(b) we are not liable for loss of profits, loss of business, loss of goodwill, loss of data, or any indirect or consequential loss; and

(c) our total liability to you arising out of or in connection with the App and these Terms, in any 12-month period, is limited to the greater of (i) the total subscription fees you paid for the App in that period, and (ii) £100.

17.3 The limits in clause 17.2 reflect the fact that the App is a low-cost self-service estimation tool and that you remain responsible for your own tax affairs and for verifying all figures.

18. Indemnity

18.1 To the extent permitted by law, you agree to be responsible for, and to reimburse us for, any losses, costs or claims we reasonably incur as a direct result of your breach of these Terms, your misuse of the App, or your breach of any law or third-party right. This clause does not apply to anything caused by us, and nothing in it affects your rights as a consumer.

19. Changes to these Terms

19.1 We may update these Terms from time to time, for example to reflect new features, changes in the law, or changes in how the App works. The “Last updated” date shows when they last changed.

19.2 If a change is significant, we will take reasonable steps to bring it to your attention, for example through the App. Continuing to use the App after a change means you accept the updated Terms. If you do not accept them, you should stop using the App and may delete your Account.

20. Governing law and disputes

20.1 These Terms and any dispute arising from them are governed by the law of England and Wales.

20.2 You and we agree to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be able to bring proceedings in your home courts. Nothing in this clause affects mandatory consumer protections available to you in your country of residence.

20.3 If you have a complaint, please contact us first at support@getsortd.app so we can try to resolve it.

21. General

21.1 Entire agreement. These Terms, together with the Privacy Policy and any terms shown in the App for specific features, form the entire agreement between you and us regarding the App.

21.2 Severability. If any part of these Terms is found to be unenforceable, the rest will continue to apply.

21.3 No waiver. If we do not enforce a right, that is not a waiver of it.

21.4 Assignment. You may not transfer your rights or obligations under these Terms. We may transfer ours to another company, for example if our business is reorganised or sold, without reducing your rights.

21.5 Events beyond our control. We are not liable for any failure or delay caused by events outside our reasonable control.

Schedule 1: Apple App Store additional terms

These additional terms apply because you download the App from the Apple App Store. If they conflict with the rest of these Terms, these additional terms apply but only in relation to the Apple-sourced App.

  1. These Terms are between you and Sortd Software Ltd only, and not with Apple Inc. (“Apple”). Sortd, not Apple, is solely responsible for the App and its content.

  2. Apple has no obligation to provide any maintenance or support for the App. Any support questions should be directed to us at support@getsortd.app.

  3. Apple is not responsible for any product warranties, whether express or implied. In the event the App fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation in relation to the App.

  4. Sortd, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet a legal requirement, and claims under consumer protection or privacy law.

  5. In the event of any third-party claim that the App or your use of it infringes that party’s intellectual property rights, Sortd, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.

  6. You confirm that you are not located in a country subject to a relevant government embargo, and that you are not on any relevant government list of prohibited or restricted parties.

  7. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you have any questions about these Terms, contact us at support@getsortd.app.