Support
We are here to help
Got a question or hit a snag? Send us a message and we will get back to you, usually within a couple of working days.
Common questions
How do I get help?
Email us at support@getsortd.app and tell us what is happening, with a screenshot if you can. We read every message.
How do I reset my password?
On the sign-in screen, tap Forgot password and follow the email link to set a new one.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Sortd and cancel. You keep access until the end of the period you have paid for.
How do I delete my account?
Open Sortd, go to Settings and choose to delete your account. This permanently removes your data. You can also email us and we will help.
Is my data safe?
Yes. Your data is stored securely and is only yours. See our Privacy Policy for the full detail.
Still stuck? Emailsupport@getsortd.appand we will sort it.